9.2 Cancellation of hotel accommodation/lodgings 9.2.1 Groups If a reservation for only hotel accommodation is made, either with or without breakfast, for a Group then the following applies to the Cancellation of this reservation.
- In case of Cancellation more than 3 months before the time when the first Catering Service should be provided under the terms of the Catering Agreement, hereinafter called "the Commencement Date", the Customer is not obliged to make any payment to the Hotel Establishment.
- In case of Cancellation more than 2 months before the Commencement Date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 1 month before the Commencement Date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 14 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.
9.2.2 Individuals If a reservation for only hotel accommodation is made, either with or without breakfast, for a one or more Individuals then the following applies to the Cancellation of this reservation. (this part of the conditions
is manually changed by the Carillon Hotel)
- In case of Cancellation less than 3 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation more than 24 hours before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
- In case of Cancellation 24 hours or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.
9.3 Cancellation of restaurant/table reservation 9.3.1 Groups If a reservation for only a restaurant (table reservation) is made for a Group then the following applies to the Cancellation of that reservation: 1. if a menu has been agreed:
- in case of Cancellation more than 14 days before the reserved time no payment is due;
- in case of Cancellation 14 days or less but more than 7 days before the reserved time the Customer shall pay 25% of the Reservation Value;
- in case of Cancellation 7 days or less before the reserved time the Customer shall pay 50% of the Reservation Value;
- in case of Cancellation 3 days or less before the reserved time the Customer shall pay 75% of the Reservation Value.
2. if no menu has been agreed:
- in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
- in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.
9.3.2 Individuals If a reservation for only a restaurant (table reservation) is made for one or more Individuals then the following applies to the Cancellation of that reservation: 1. if a menu has been agreed:
- in case of Cancellation more than four times 24 hours before the reserved time no payment is due;
- in case of Cancellation four times 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.
2. if no menu has been agreed:
- in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.
For the complete conditions, please visit Conditions
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